Ace North American Spiral Staircase Modern Interior Spiral Stairs

Q: What materials are used for custom staircases?
A: Our custom staircases are crafted from a variety of materials including solid hardwoods, engineered woods, stainless steel, and aluminum. Each material offers unique aesthetic and durability qualities to suit different project requirements.

Q: Can I choose the design and style of my custom staircase?
A: Absolutely. We work closely with our clients to design staircases that reflect their personal style and the architectural context of their space. Whether you prefer modern, traditional, or something unique, our design team will help you create a staircase that meets your vision.

Q: How long does it take to manufacture a custom staircase?
A: The lead time for a custom staircase varies depending on the complexity of the design and the materials used. On average, production takes between 6 to 12 weeks. We will provide a detailed timeline at the design confirmation stage.

Q: What are the standard dimensions for your staircases?
A: While we specialize in custom designs, we adhere to standard guidelines for tread depth, riser height, and overall staircase width for safety and comfort. However, these dimensions can be adjusted based on your specific needs and space constraints.

Q: Do you offer installation services for custom staircases?
A: Yes, we offer professional installation services for all our custom staircases. Our experienced team ensures that your staircase is installed correctly and meets all safety standards.

Q: Can you create a staircase for a specific room layout?
A: Yes, we design and manufacture staircases to fit any room layout, including spiral, straight, curved, and floating designs. We can work with your existing floor plan or help you create a new one.

Q: How do I maintain my custom staircase to ensure its longevity?
A: Proper maintenance is key to preserving the beauty and longevity of your staircase. This includes regular cleaning, avoiding excessive moisture, and immediate repair of any damages. We provide detailed care instructions for each staircase we install.

Q: What is the warranty on custom staircases?
A: Our custom staircases come with a comprehensive warranty that covers both materials and craftsmanship. The terms of the warranty will be outlined in your contract and are specific to the materials and design of your staircase.

Q: Can I see examples of your past custom staircase projects?
A: We have a portfolio of past custom staircase projects available upon request. This will give you a better idea of our capabilities and the range of designs we can create.

Q: How do I get started on a custom staircase project?
A: To begin, contact our sales team to discuss your project. We will arrange a consultation where we can understand your needs and provide a quote. Once the design is approved, we will proceed with manufacturing and scheduling installation.